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Client Service Executive

Location: NORWICH, NORFOLK, UNITED KINGDOM Salary: 20,000-20,000 GBP (UK Pounds) Per annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 26 days ago Reference: X3-401447

REED are exclusively working with a growing company in Norwich, recruiting for the position of Client Service Executive to join the team on a Permanent basis.

 

Full time: Monday to Friday 9am-5:30pm

Part time: 4 days per week and alternate Saturdays (30 hours total)

 

You will be part of a team who are responsible for coordinating activities and ensuring high standards of customer service & sales operations.

- Dealing with high volume inbound calls to handle enquiries, provide quotations and confirm the work

- Understanding customer needs and promoting the most appropriate solution. 

- Conducting outbound calls to liaise with estate agents, accountants and other property professionals including Chartered Surveyors to arrange works.

- Generating and coordinating homebuyers, mortgage valuations and building survey appointments

- Responding to online enquiries within SLA's

- Updating company systems and Salesforce to record accurate information

- Multitasking including telephone work, email management and operating multiple systems. 

- Provide administrative support including diary management and pre-appointment preparation to maximise time each day for Surveyors.

 

We are looking for candidates with proven experience in high volume telephony customer service / telesales. You will be computer literate with ability to use Microsoft Word and Excel, experience of Salesforce would be an advantage. You will be comfortable working in a busy environment, be a confident communicator, have excellent customer service skills and the confidence to upsell/cross-sell/identify additional opportunities.

 

Salary of £20,000 plus Bonus = £30,000 OTE

 

Please apply online with your up-to-date CV or email nikki.cranmer@reed.com

 

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