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Customer Account Administrator

Location: MAIDSTONE, KENT, UNITED KINGDOM Salary: 20,000-20,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: about 2 months ago Reference: X3-457892

I am recruiting for a customer account administrator for a growing company based in Maidstone.

Successful candidates should possess the following characteristics:

  • Have a passion for solving business problems for clients while providing exceptional customer service!
  • Willingness to embrace change with a positive attitude.
  • Is committed to a process that leads to high-quality work and positive customer outcomes.

Duties:

  • Resolve customer issues and requests
  • Support with alerts involving technology for client sites including hardware and software.
  • Attend to support requests via phone, email and web portal
  • Document support issues and resolutions 
  • Drive strong customer satisfaction 
  • Responsive to incoming customer issues
  • Ownership of issues, including collaboration with other teams and escalation
  • Effective prioritization of workload
  • Drive personal development plan
  •  

Previous experience and Skills required:

  • Technical experience or experience within a help desk
  • Excellent customer service experience using telephone and web portal

Salary - £20,000 

Permanent full time position 

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