I am recruiting for a customer account administrator for a growing company based in Maidstone.
Successful candidates should possess the following characteristics:
- Have a passion for solving business problems for clients while providing exceptional customer service!
- Willingness to embrace change with a positive attitude.
- Is committed to a process that leads to high-quality work and positive customer outcomes.
- Resolve customer issues and requests
- Support with alerts involving technology for client sites including hardware and software.
- Attend to support requests via phone, email and web portal
- Document support issues and resolutions
- Drive strong customer satisfaction
- Responsive to incoming customer issues
- Ownership of issues, including collaboration with other teams and escalation
- Effective prioritization of workload
- Drive personal development plan
Previous experience and Skills required:
- Technical experience or experience within a help desk
- Excellent customer service experience using telephone and web portal
Salary - £20,000
Permanent full time position