I am working with a fantastic organisation in Exeter to recruit a Customer Response Advisor on a Permanent basis.
This role is due to company expansion and is required for 40 hours a week. The purpose of the Customer Response Advisor is to receive and evaluate inbound customer calls and to evaluate an appropriate response. The Customer Response Advisor Team handles emergency response calls in a 24/7, 365 days’ a year service. The Customer Response Centre supports a diverse and largely vulnerable customer base.
Ideal candidate will have previous experience of working in a customer care role whilst handling complex situations in an effective and calming manner. Patience and understanding are both key attributes for this position, during out of hours you will need to answer urgent customer service calls. Good telephone manner, attention to detail and experience of supporting vulnerable individuals is desired.
There is some flexibility to allow a 32-hour working pattern, however the first four weeks of training will be Monday- Friday full time. Training will take place outside of Exeter so the ability to drive is essential. Allowances and shift pay will also be available for working unsociable hours.
Due to the nature of this role individuals will need to take a basic DBS check