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Customer Contact Officer

Location: WYTHENSHAWE, LANCASHIRE, UNITED KINGDOM Salary: 10.71-10.71 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 4
Posted: about 2 months ago Reference: X3-397999

I have just had an amazing new role come in working for a fantastic client of mine. A great opportunity to work in a business based in Wythenshawe. Working for a housing company in their office responsible for offering excellent first-class customer service to their customers via multiple communication channels. Advise residents and prospective purchasers on all aspects of leasehold, shared-ownership and market rent, a modern, forward-looking profit-for-purpose organisation. 

Working alongside colleagues to deliver the company’s vision. Balancing social purpose alongside a commercial perspective to ensure the businesses vision is sustainable in the longer term.

- The company based in Wythenshawe

- The hourly rate is £10.71

- Full time

- 19.10.20 - 31.12.20

- They are looking for someone like yourself who is confident, good on the phone, able to juggle multiple priorities/ manage own time & workload. Good IT/ systems experience. 

What will you be doing?

•         To answer a wide range of customer queries over the phone, including, rent account management, tenancy related issues, rehousing advice, repairs reports, and complaints, and in the majority of cases providing a resolution at the first point of contact.

•         To respond to customer queries through other media including email, SMS, and social media.

•         To escalate more complex demands to the Neighbourhood Services Manager where first point of contact resolution is not possible.

•         To undertake and complete all admin functions relevant to the role or as directed by the Customer Contact Team Leader.

•         To provide guidance and assistance to customers to enable them to access the services of other agencies in order to support resolution of their issues.

•         To process rent payments from customers over the telephone

•         To manage customer expectations about the Great Places service offer and ensure that customers are clear about their responsibilities in holding a tenancy.

•         To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken.

•         To ensure comprehensive and timely records are kept of customer contacts and actions.

•         To understand the measures that relate to a high quality service and to support the collation of data to understand whether the service is meeting the measures set.

•         To handle customer complaints in a professional and empathetic manner, in line with the Complaints procedure.

•         To work collaboratively with the wider Customer Services Directorate to ensure delivery inline with the Service Delivery framework.


Are you?

·       Confident in the full range of Microsoft Office.

·       Ability to complete tasks in an accurate and timely manner when working under pressure.

·       Attention to detail.

·       Good written and verbal communication.

·       Great organisation and ability to time-manage workload.

·       Able to deliver a high standard of customer service.

·       Proactive, can do attitude.

·       Self-motivated.

·       Work as part of a team as well as on own initiative.

·       Professional and value led with integrity, inclusivity, and respect for diversity.

What will you benefit from?

• Excellent location, close to public transport links.

• Fantastic working environment.
• Training given to support you in your role. 

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