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Customer Service

Location: NORTHAMPTON, NORTHAMPTONSHIRE, UNITED KINGDOM Salary: 12.82-12.82 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: FULL TIME Applications: 3
Posted: about 2 months ago Reference: X3-418819

This role could be Temp to Perm for the right candidate

Do you have experience with order processing from start to finish?

Do you have strong attention to detail?

Our client is looking for Customer Service Advisor on a temporary to permanent basis.

Hours of work: Monday - Friday 8.30am - 5.00pm

Hourly pay rate: £12.82 per hour dependant upon experience.

The Role included but is not limited to

  • Handling repeat business and quoting new prices when required
  • Processing and management of customer sales orders on Microsoft AX Dynamics, with an understanding of gross margin and ensuring goods delivered on time.
  • Processing of purchase orders on Microsoft AX Dynamics
  • Booking in/out of stock and stock management
  • Raising customer invoices
  • Managing deliveries in the UK, booking transport and monitoring costs.
  • Assisting with quality systems
  • Assisting in other departments when needed

Requirements

  • Knowledge of Microsoft AX Dynamics preferable, or other similar ERP system.
  • Knowledge of import and export handling, documents and procedures would be beneficial
  • Experience with creation and modification of excel spreadsheets and general good IT skills.
  • Good telephone manner
  • Negotiating and diplomacy skills; there will be considerable customer/supplier communication
  • Ability to prioritise, and work well on own and as part of a small team
  • Liaising with group and external suppliers
  • Liaise with colleagues
  • Excellent communication skills, both verbal and written.
  • You must have at least 2 years’ in depth experience of customer service/order processing/ERP systems.
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