Reed are recruiting for a Customer Service Administrator to work for a car fleet company in West Swindon called Arval.
This is initially a temporary role with the potential to go permanent by the end of the year.
The role will be working in the remarketing team who are responsible for the disposal of vehicles at the end of contract.
This is a busy team who need to make sure they are obsessed about customer service and ensure a first class experience is given at every stage. In this role you will play a key role in managing vehicles through the disposal process and then trouble shoot to ensure 'road bumps' are ironed out. You will have regular liaison with suppliers (Auctions) as well as internal and external customers.
We are looking for someone with a variety of skills to take on this role:
Firstly you will also need superb customer service, relationship management skills and be a dedicated team player to be successful in this role.
You will need good organisational, planning and communication skills and the ability to be adaptable are also a must as your workload will be high and varied.
You will need a track record of taking ownership of problems and finding solutions and ability to work on your own initiative.
Finally, you will need to have an ability to analyse information and have an intermediate level of Excel skills including pivot tables and Vlookups.
We are looking to start the successful candidate within the first week of November.