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Customer Service Officer

Location: BROMLEY, KENT, UNITED KINGDOM Salary: 14.39-17.74 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Contract
Shift Type: FULL TIME Applications: 44
Posted: about 2 months ago Reference: X3-396076

One of the largest Housing Association based in London are looking for Customer Service Officers on a three months contract (with possibility of further extensions if all goes well) to join their growing team. It is a full-time role Monday to Friday, 35 hours a week.

Key responsibilities:

  • Complete a variety of administrative tasks in line the business requirements
  • Accurately process all administrative tasks, and internal/ external customer enquiries, within service level/timescales
  • Manage, organize, and update relevant data, using database applications
  • Be able to handle sensitive/ confidential information in accordance with our Code of Conduct and the Data Protection Act.
  • Adopt and carry out any changing priorities as the business needs determine
  • Deal with customer enquiries made in writing, by telephone or in person.
  • Ensure all calls and letters are responded to within timescale
  • Liaise with other departments and external agencies
  • Ensure compliance with the organisation’s Equality and Diversity policy and relevant legislation.
  • Demonstrate a commitment to environmentally friendly practices in line with the organisation’s Environmental Sustainability Strategy and relevant legislation.

Due to the nature of the role candidates must have experience working in a customer service role. If you have the required experience and skill set, apply now for immediate consideration.

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