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Customer Service Representative

Location: BIRKENHEAD, MERSEYSIDE, UNITED KINGDOM Salary: 9.22-9.22 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 1
Posted: about 1 month ago Reference: X3-401143

REED Contracts are really pleased to be recruiting for a number of Customer Service Representatives to join a large contact centre in Birkenhead.  This is a great opportunity to join a fast paced and busy environment on an ongoing temporary basis.

The duties include:

  • Answer customer queries regarding their savings
  • Setting up accounts, coaching customers through digital engagement, helping them access fund through the telephony service, make withdrawals where requested and deal with complex complaints
  • Deal with complex customer issues and come up with workable solutions that fit within the parameters of the FCA framework 
  • Provide excellent customer service, to meet or exceed the expectations of customers through the quality of work delivered and able to handle difficult situations effectively
  • Ensure that information is correctly processed and that work complies with relevant internal / external rules, procedures and regulatory requirements
  • Identifying effective solutions for customers through selecting the best combination of existing practices and innovative approaches or ideas

The ideal candidate:

  • Previous experience within a similar contact centre role within the financial sector is preferable
  • Excellent customer service skills
  • Attention to detail
  • Excellent written skills

This is an excellent temporary assignment which could go permanent for the suitable candidate.

The role is paying £9.22 per hour (paye) and you will be working a 40 hour week (Monday to Friday).

If you have a passion for delivering excellent customer service and are immediately available then please apply TODAY!

Good Luck!

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