New permanent role suiting someone who is passionate to make a difference, offering the chance to gain real job satisfaction.
Key to your success in this role is to demonstrate the ability to build rapport, show empathy, motivate people and influence their perception of working
You’ll be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment. You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets.
***YOU WILL BE BASED IN REDHILL DORKING AND WEYBRIDGE
Meet personal performance targets and Key Performance Indicators.
Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching.
Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression.
Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities.
Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).
Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments.
Co-produce effective in-work support plans with participants and employers.
Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
Fully comply with company policies including those for personal data security, safeguarding and health & safety.
Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.
Ability to deliver support to customers in a group setting and one to one basis.
Able to work effectively in a fast paced, targeted environment.
Able to inspire, challenge and motivate others and demonstrate resilience.
Demonstrate emotional intelligence.
Experience of working in a customer service, retail, recruitment, sales or similar environment