Insurance Officer (Housing Association)
Temporary role (6 months work and will be reviewed accordingly)
Location: Norwich - Full remote working currently available from London/ Greater London/ England
*Please note all applicants must have the right to work in the UK.
Main purpose of the role The Insurance Officer will undertake the claims management process, minimising claims exposure, advising the business on claims liability, ensuring that at all times the organisation adheres to all legal obligations.
The ideal candidate will have strong experience in property damage claims.
Perform all tasks on a timely and accurate basis and in line with the agreed service level agreement.
Demonstrate an acute attention to detail and investigatory nature towards all claims processing, reconciliation and reporting duties. Ensuring data is reviewed and discrepancies rectified on a timely basis.
Actively contribute to the development of the Insurance function by highlighting areas for improvement and by the continuous improvement of self.
Ensure all processes and polices are followed correctly, ensure any changes in legislation are captured and highlight areas where these are being neglected or circumnavigated.
Work as part of a dedicated team and demonstrate a unified approach to delivering exceptional customer service.
Identify trends, hot spots or problem areas for further analysis and intervention.
Provide advice on the Group insurance cover and assist with the renewal.
Experience and pre-qualification criteria
Strong communication skills (both verbal and written)
GCSE’s in Maths and English at grade C or above (or equivalent)
Experience in a high volume transactional environment
Acute attention to detail and strong investigatory skills
Excellent organisation and time management skills
Excellent IT skills specifically Microsoft Word, Excel, Outlook and Insurance databases